The owner, David Dent, and his family are offering a high quality hand made product from a family business showing respect for the environment, the Peruvian artisans and their traditions. The family lives several months of the year on the Peruvian Altiplano, where the air and vegetation are thin and the Alpacas are numerous, freely grazing on plants (Lichens are their favorites). November and December are the main months for shearing. The alpaqueros are then fully employed in this task and it is at their homes or at the wool market that the Dents first go to buy un-spun wool. Then comes the spinning, knitting and weaving. The Dents bring the wool to the artisans who are mostly the same each year since they have formed close links and established a trusting relationship with the Altiplano people.

The knitters work with skill and enthusiasm seldom seen here. They set their conditions and prices, but then happily knit and weave to create the clothing, ponchos and blankets they like and that will satisfy the requirements of the Dent family. All artisans participating in the manufacture of the products that will be brought back to Quebec receive a just salary for their expert work, and are also given respect and gratitude for their art, culture and tradition. Buying an article at the Alpaqa boutique will not encourage exploitation. On the contrary, it will encourage a commerce where everyone benefits, namely the artisans who maintain a superior level of living compared to others thanks to this work.

After the manufacturing stage comes the task of washing where everybody gives a hand in the removal of straw that remains in the wool . These last steps contribute to strengthening the friendship and solidarity between the Peruvians and the Quebec travellers who on top of closely following and helping the artisans' work, participate in many other daily activities such as cooking, birthdays and traditional feasts.